Policies + Disclaimers

At Green Hills Seamstress, we take pride in providing high-quality alterations with professionalism and care. To maintain consistency and ensure a smooth experience for all clients, please review the following shop policies before bringing in your garments.

Alteration Redo Policy

If you're not satisfied with the fit of an alteration we completed, we are happy to offer a complimentary adjustment within 30 days of the original due date. After 30 days, we cannot guarantee a redo without a new alteration fee. This policy applies only to garments originally altered by Green Hills Seamstress.

Garment Cleanliness Policy

We do not accept garments that are soiled, stained, or heavily worn for alteration. All items must be freshly laundered or dry-cleaned before drop-off. We reserve the right to decline service if a garment is not in a hygienic condition suitable for our staff to handle.

Abandoned Garment Policy

Garments not picked up within 90 days of the original due date will be considered abandoned and may be donated, repurposed, or discarded at our discretion. We make multiple efforts to contact clients before this occurs. Please plan to pick up your items in a timely manner to avoid loss.

Payment Policy

We accept all major credit cards, Apple Pay, and cash.

• For alterations, payment is due at the time of pickup.

• For suit and tuxedo rentals, a deposit is collected at the time of order placement, and the remaining balance is charged automatically to the credit card on file when the ensemble ships to the client.

• Personal checks are not accepted.